Refund policy

At A-Z Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. This Refund & Returns Policy explains the conditions and process for requesting a return, replacement, or refund.

Refund Eligibility

You may request a return or refund within 15 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Return Process

To initiate a return, please follow these steps:

  1. Email us at pratimaj3141@gmail.com with:

    • Your Order ID

    • Reason for the return

    • Photos of the product (if applicable)

  2. Our customer support team will review your request and provide the return instructions.

  3. Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Return Shipping

  • Customers are responsible for the return shipping charges unless the product received is damaged, defective, or incorrect.

  • The return address and further instructions will be shared by our support team after your return request has been approved.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Email us at pratimaj3141@gmail.com with:

  • Your Order ID

  • Clear photos of the product and packaging

  • A brief description of the issue

After verification, we will arrange a replacement or process a full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or customized products

  • Gift cards or vouchers

  • Clearance or final sale items

  • Products damaged due to misuse or improper handling by the customer

Refund Processing

Once your returned product has been received and inspected:

Approved Refunds

If your refund is approved, it will be processed within 7–10 business days to your original payment method.

Rejected Refunds

If your return does not meet our eligibility requirements, we will notify you via email with the reason for the rejection.

Late or Missing Refunds

If you haven't received your refund after the stated processing period:

  • Check your bank account.

  • Contact your bank or credit card provider, as processing times may vary.

  • If you still have not received your refund, please contact us at pratimaj3141@gmail.com.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after receiving the order in accordance with this policy.