Shipping policy

Effective Date: July 13, 2026

Thank you for shopping with A-Z Mart. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how your orders are processed and delivered.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, where applicable.

Please note that orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–12 business days

Delivery times are estimates and may vary depending on courier availability, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • We may offer Free Shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable).

You can use the tracking details provided to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make delivery attempts according to their standard delivery procedures.

If a delivery attempt is unsuccessful due to:

  • Incorrect shipping address

  • Recipient unavailable

  • Failure to answer delivery calls

  • Refusal to accept the package

the order may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

A-Z Mart is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Public holidays or festivals

  • Natural disasters

  • Courier partner delays

  • Government restrictions or unforeseen circumstances

We appreciate your patience and understanding in such situations.

Damaged or Missing Packages

If your package arrives damaged, tampered with, or if any item is missing, please contact us within 48 hours of delivery.

Kindly email us at pratimaj3141@gmail.com with:

  • Your Order ID

  • Photos of the package and product

  • A brief description of the issue

Our support team will investigate the matter and provide an appropriate resolution.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. If eligible, you may request a return after delivery in accordance with our Refund & Returns Policy.